Guarantee

The products bought from SILTELSHOP.IT are covered from a guarantee of 24 months in case the buyer is "consumer" (=physical person buying the goods for purposes which are not referred to the professional activity that they do). If the goods are bought from subjects with a VAT Number, the guarantee of the products will last 12 months. The guarantee covers ONLY the damages which happens during a normal and correct use of the product itself, that is in full respect of the purpose of the good itself and of its technical specifications. The guarantee is not worth in case of negligence in the use and maintenance of the product from the user, in case of connection of the product to electrical system or other structures/supports according to the law. The guarantee is applied ONLY to the original buyer and it's done at our offices or at the nearest authorized technical office AFTER release of RMA module from SILTEL. The company SILTEL SNC is not responsible for eventual damages or losses caused from failures -due to factory faults- of what they sold. To avail themselves f the guarantee, the customers have to attach a copy of a document (invoice) demonstrating the day of the purchase and have to pay the transport costs to send the goods to our offices to be repaired and also the transport costs of the return of the goods. The replacements in case of DOA, are done only if provided for by the producer. For delays in reparations and replacements, no damages can be aascribed to SILTEL.